Jet Plus Plumbing Terms and Conditions

Introduction

    • Rights and responsibilities of the client
    • What is expected from the team at Jet Plus Plumbing
    • The rules for using our service
    • Plumbing Terms & Conditions
    1. These terms and conditions apply to any current and/or future work with Jet Plus Plumbing.
    2. If Jet Plus Plumbing are contracted to undergo repair work and are required to pick up materials off-site, this time is chargeable. In most cases Jet Plus Plumbing will order the materials to be delivered to site to maximise the use of labour. Delivery charges will be chargeable. (Most delivery fees are $15.00).
    3. Jet Plus Plumbing staff use their mobile phones to take photos and report on the job. They also use their phones to call management to discuss site details, (not on social media)
    4. All known underground services are to be documented and given to Jet Plus Plumbing via email prior to any excavation.
    5. Damaged underground services that are not identified by email to info@jetplusplumbing.com.au prior to commencement of work will be repaired at the clients’ cost.
    6. Reinstatement of surfaces by others unless detailed in the scope of works.
    7. Spoil removal from site unless noted otherwise.
    8. Any unforeseen item on site which changes or adds to the scope of works will be a variation to any quote.
    9. Any verbal pricing given will be an estimate only. Fixed prices are to be quoted and are subject to these Terms and Conditions.
    10. If no formal written quote is provided, the charges are as per our rates.
    11. The site should be clear and accessible so that we can access and work safely.
    12. Annual Interest Rate applicable to late payments (adjusted weekly compounding) will be the rate fixed pursuant to Section 2 of the Penalty Interest Rates Act 1983. Costs incurred to recover any debt owed to Jet Plus Plumbing is to be reimburse by the client.
    13. Payment is due at the end of each job or day. Jet Plus Plumbing holds the right to receive progress payments as the job progresses.
    14. Jet Plus Plumbing holds the right to stop works until a progress claim is received.
    15. Jet Plus Plumbing holds the right to abandon site if the site/work area is unsafe and will return once the issue is remedied.
    16. The client holds the right to cancel an hourly rate job at any time and be billed for the current labour and materials.
    17. Jet Plus Plumbing rates:
    18. * Minimum charge $130.00 + GST first 60 minutes
    19. * Additional time on site $21.25 +GST per every 15 minutes per tradesman.
    20. * Labour/apprentice $47.00 plus GST per 60 minutes, per man.
    21. * Materials are charge at cost +15% +GST
    22. Surplus materials remain the property of Jet Plus Plumbing.

BLOCKED DRAIN

Understanding unblocking process for drains

When called to a blocked drain the first thing we need to do is find a point of access to enter our equipment into the drain. We use a high pressure water jet to clear the blockage. If the water jet does not clear the blockage we use traditional methods of drain cleaning. Once the blockage is cleared, we then use a top of the range CCTV camera and locating device to see if the blockage is clear, assess the condition of the drain and locate the problem above ground.

How long does this process take and how much will it cost?

Unblocking a general blockage will take approximately 90 minutes from the time we arrive to the time we leave. The cost for 90 minutes on-site is $300.00 +GST. There is no additional charges for equipment usage or travel.

(If we require additional time on-site this is charged at $21.25 +GST per 15 minutes.

What if you can not solve the drain the drain issue?

In some circumstances a drain may not be possible to unblock. Storm water drains are problematic due the size and heavy tree root intrusion. In this situation, we will locate the issue and quote a repair for the issue. This will likely require a dig-up and repair or drain relining. We can also provide a report for you to obtain comparison quotes.

CCTV DRAIN SURVEY

What is a drain survey?

A drain survey is an inspection to assess the condition and location of the sewer or storm water drains. We only utilise the best CCTV camera equipment to view inside the pipes with a location device to determine where the drains run. We will provide a site plan of the drains and a report with our findings.

How do you go about inspecting the drains?

In most cases we drill a small hole in the top of the down pipe adaptor and use a PVC plug once the inspection is complete. Inspection openings to access the drainage.

How long does this process take and how much will it cost?

A standard house will take approximately 90 minutes from the time we arrive to the time we leave. The cost for 90 minutes on site is $300.00 +GST. There is no additional charge for equipment usage or travel. Should there be any issues in locating or mapping, to complete the report or if we require additional time on-site, the additional time required will be charged at $21.25 +GST per 15 minutes.

What happens If you find problems with the drainage?

If we find issues with drainage, we will document them and write a report with photo’s to back up the report. We can provide a quote on request to rectify the issues.

DRAINAGE TERMS AND CONDITIONS

These terms and conditions apply to any current and/or future work with Jet Plus Plumbing

    1. Jet Plus Plumbing includes the use of all drain unblocking equipment in our rates. There is no extra charge for CCTV inspecting, pipe locating, formal reporting and high pressure drain cleaning.
    2. Jet Plus Plumbing will allow 90 minutes to unblock a drain. After the first 90 minutes the drain is found to be damaged or blocked beyond clearing, we will notify you of the issue. At this stage we can quote or continue the works to be charged at an hourly rate to rectify the issue.
    3. If called to site and are unable to clear the blockage we will provide you with our recommendations and/or a quote to rectify the issue. Our time on-site is still chargeable.
    4. Should diagnosis of an issue be the authority’s responsibility our time on-site is still chargeable.
    5. Any failure of equipment on-site will not be chargeable, resulting in any down time in rectifying the issue.
    6. If we are contracted to undergo repair work and require to pick up materials off site this time is chargeable. In most cases Jet Plus Plumbing will order the materials to be delivered to site to maximise the use of labour. Delivery charges will be chargeable. (Most delivery fees are $15.00)
    7. Our staff use their mobile phones to take photo’s and report on the job. They also use their phones to call to discuss site details (not on social media).
    8. All known underground services are to be documented and given to Jet Plus Plumbing prior to excavation.
    9. Damaged services not identified by email to Jet Plus Plumbing prior to commencement of work will be repaired at the clients’ cost.
    10. Reinstatement of surfaces by others unless detailed in the scope of works.
    11. Spoil removal from site unless noted otherwise.
    12. All drains backfilled with site spoil unless noted otherwise in this scope of works.
    13. Any unforeseen item on site which changes or adds to the scope of works will be a variation to any quote the job on hand.
    14. The job site should be clear and accessible so that we can access and work safely.
    15. Annual Interest Rate applicable to late payments (adjusted weekly compounding) will be the rate fixed pursuant to Section 2 of the Penalty Interest Rates Act 1983.)
    16. Our rates include 1 man and 1 vehicle on-site at any given time.
    17. Payment is due at the end of each job or day. Jet Plus Plumbing holds the right to receive progress payments as the job progresses.
    18. Jet Plus Plumbing holds the right to stop works until a progress claim is received.
    19. Jet Plus Plumbing holds the right to abandon site if the site/work area is unsafe and will return once the issue is remedied.
    20. The client holds the right to cancel an hourly rate job at any time and be billed for the current labour and materials owed.
    21. Jet Plus Plumbing fees and charges minimum charge $295.00 +GST first 90 minutes Inspecting and completing report. Additional time on site will be charged at $21.25 plus GST per ever 15 minutes.
    22. A report can be issued to you on request.
These terms and conditions are the property of Jet Plus Plumbing.